Refund and Returns Policy for The Combat Base Club

Welcome to The Combat Base Club, your destination for Brazilian jiu-jitsu and grappling training, apparel, and more. We value your satisfaction and aim to provide clear guidelines for refunds and returns. Please review the following policy:

Membership Fees & Private Training Certificates

  • Refunds: Refunds are not available on membership fees and private training certificates. However, private training sessions may be rescheduled or transferred to another individual.

Events (Seminars, Training Camps)

  • Cancellation Policy: Refunds are available for events such as seminars or training camps if the cancellation is made at least 60 days prior to the event.
  • Limitations: Combat Base can only refund fees collected by Combat Base. Fees such as those assessed by the host, or for airfare, hotel, or car rental reservations, are not the responsibility of Combat Base.

Product Purchases

  • Eligibility: Refunds from Combat Base are only available to products purchased on the Combat Base website (https://www.combatbase.com).
  • Pre-Sale Items: No refunds on pre-sale items. In case of defects, items may be exchanged or refunded if an exchange is not available.
  • Return Window: You may return or exchange most items within 30 days, provided they are unused or in like-new condition. Items worn in training (e.g., gi, rashguard, shorts) cannot be returned.
  • Refund Processing: Refunds are processed within 1-2 business days after receiving the returned item. Financial institutions may take up to 5 business days to fully process a refund.

Exchanges

  • Damaged/Defective Products: Can be exchanged for the same item.
  • Size/Fit: Exchanges based on size/fit are available on an as-available basis. Note: Some products, including limited edition or pre-order items, may not have additional sizes in stock.

Shipping Costs

  • Damaged/Defective Products: Combat Base will cover all shipping costs.
  • Other Returns/Exchanges: The customer is responsible for paying the shipping cost to return the item for reasons other than damage or defect. Return address: Redondo Beach, CA.

Additional Information

  • Tracking & Insurance: For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.
  • Contact: For questions related to refunds and returns, please contact us at [email protected].

Thank you for choosing The Combat Base Club. We're dedicated to providing you with quality products and services. For further assistance, don't hesitate to reach out to us.