Frequently Asked Questions - The Combat Base Club

FaQs

Frequently asked Questions.

What are training groups?
At the Combat Base Club we don't believe in the traditional affiliate system. Training groups are collectives of individuals who wish to learn and grow in jiu jitsu together. You don't have to be a formal academy to be a part of the Combat Base Club. Some training groups are full academies with many students, others are a small group of friends in a garage.

How do I update my black belt information?
You can update the information in your Combat Base black belt listing by going here.

I signed up for a group membership, how do I get my group buy discount?
Group memberships provide a 20% discount on bulk purchases of 10 items or more. All you need to get this discount is add the 10 items or more to your shopping cart and your discount will automatically be applied at checkout.

How do my students, or training partners, get their basic membership discount?
When you signed up for your group membership you should have received a welcome email that includes your designated discount code. Please also check your spam folder. If you don't have the email, please contact us and we can retrieve your discount code for you.

How do I add my academy or training group to Combat Base?
If you have an active group membership, you can add your academy or training group by going to: https://www.combatbase.com/add-a-training-group/
After submission, your application will be reviewed within 48 hours.

How do I edit my academy or training group profile?
Please submit your request to edit/update your training group by filling out the form here.

I already have a group membership, do I need an individual one as well?
No, there is no need to have both a group and individual membership.

How long until my order ships?
Most orders will ship within 24 hours Monday-Friday excluding holidays.

What forms of payment does Combat Base accept for orders?
Currently Combat Base accepts Visa, Mastercard, American Express credit and debit cards. You may also make your payment with Google or Apple Pay.

What's your return policy?
Unused merchandise can be returned or exchanged within 30 days.

Can I track my order?
We are currently working on implementing an automated tracking system. If you are concerned about your shipment's safety, please feel free to reach out to us through our contact form.

How do I update my credit card information?
You can update your credit card information by visiting the My Account page and clicking on Payment Methods.

How do I cancel my membership?
We're sorry to see you go! To cancel, go to the My Account and click on the My Subscription tab. Once there you will see the option to cancel your membership.

Is it possible to upgrade/downgrade my membership?
Absolutely, go to the My Account and click on the My Subscription tab. Once there you will see the option to upgrade or downgrade your Combat Base Club membership.

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